Sixth among the ten Rules followed by spartansit for Great Customer Service – “We never leave customers in Limbo”

We always communicate our plan for addressing a problem and make sure the customer understands what's going to happen and when. Then, make a point of following through promptly. If circumstances change, be sure that the customer is kept in the loop.

Repairs, callbacks, and email are always handled with a sense of urgency. Customers want immediate resolution, and we always try to give it to them, we're much more likely to win their repeat business. 

Our past experience shows that repeat business increases 95 percent when complaints are resolved on the spot.