Ninth among the ten Rules followed by spartansit for Great Customer Service – “We always Focus on Customers, Not on Sales”

We always remember that to keep a customer's business is more important than to close a sale. Our past experience shows that it costs six times more to attract a new customer than it does to keep an existing one, and customers who believe that we have their best long-term interests at heart are more likely to stay with us.

Happy customers are the best and most effective way to find new customers, as word-of-mouth recommendations will bring us more business. 

We always ensure that we accurately track our customers and this helps us to bring more business.