We all know that the customer isn't always right. However, our
objective is to provide good service and maintain customer loyalty,
not to win arguments. Spartansit focus on how to fix the problem, not who's
wrong or right. Often all it takes is a little bit of consideration to calm
down an irate person.
Listening is an essential skill; if customers sense that we're
really hearing their concerns, it will go a long way toward soothing ruffled
feathers, and we may learn something, too.
Our experience shows that seven out
of 10 customers will do business with us, if that business resolves a complaint
to their satisfaction.
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