Remember
every time our employees, and colleagues make contact with a customer --
whether it's by email, phone, written correspondence, or a face-to-face meeting
-- the interaction leaves an impression.
Our team use conciliatory phrases such
as "Sorry to keep you waiting," "Thanks for your order,"
"You're welcome," and "It's been a pleasure helping you" to
demonstrate not only our commitment to customer satisfaction but our dedication
to courtesy.
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